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SilkStar Holidays
Average rating:  
 7 reviews
by Kimlan & Liem Le on SilkStar Holidays

Dear Hằng,

Not sure what else to say but lots of “thank you” to you and the entire SilkStar Holidays team for making our Vietnam family vacation a wonderful and memorable one. Thanks to Mr. Truyện and Mr. Hoà for being fantastic companions throughout the car and boat rides in the South. Many thanks to both of them for accommodating our requests. Too many to list here but we will remember times when they stopped along the road in Tây Ninh for us to buy mãng cầu, in Mỹ Tho to taste fresh sầu riêng. We’ll most remember on the last day at Cần Thơ, when we needed a way to bring our just bought fishing rods with us, both of them found ingenious way to accommodate. Thanks to Mr. Tiến in the North, who surprised us all with thoughtful presents on Christmas day. Thanks to Mr. Giang for being so patient with us while we took so many pictures of picturesque Huế. Thanks to Nhan for a wonderful, fantastic end to our trip with a bike ride through Hội An water coconut and rice fields, taking pictures of cows and water buffaloes, sometimes in heavy rain, no less. Thanks for getting us the best bánh mì in Hội An 🙂

Kimlan & Liêm

Dear chi Kimlan and anh Liêm,

Thank you so much for your feedback.

SilkStar Holidays Team is so glad to hear you enjoy traveling with us.

We are looking forward to welcoming you back again in the near future

Happy 2020! Happy New Decade to you and your family!

Hằng and SilkStar Holidays Team

by SilkStar Holidays on SilkStar Holidays

Thanks to our beloved team and beloved visitors.
Wishing you a wonderful decade! xoxo

by Ronald and Susie Meyers on SilkStar Holidays

I must give the strongest possible recommendation to use Hang at SilkStar Holidays. She was initially recommended to me from friends who had her customize a Vietnam trip for them.
From the outset, Hang worked very hard to earn our business. We were never taken for granted. We exchanged numerous emails until our trip was just what we wanted and I must say, now that it is finished, everything was wonderful. We spent 6 days traveling to Sapa and Ninh Binh. Hang arranged for two separate Hanoi airport pick ups for our party of five. The private driver she used, Anh, was great-very friendly and always helpful. Our hotel in Sapa was great but our Black Hmong guide and homestay host, Ma, was exceptional. Ma hiked with us for two days through the Sapa hills and at night and for breakfast made us delicious meals that we simply couldn't finish because there were so many courses.
Anh then drove us to Ninh Binh, about 5 hours, where we had Tien meet up with us and be our private guide. Tien was similarly excellent. Hang's fee for our trip, we feel, was very competitive and reasonable.
However, possibly the biggest reason to hire Hang was her customer service and support. As it turned out, one of our party had a denial emergency the day before our trip ended. We notified Hang and she kicked into high gear to arrange physician appointments and transportation once we returned to Hanoi. She stayed closely in touch with us and even personally met us at the doctor's office, staying 90 minutes. And, this was after our trip was technically over. That is a rare personal attention to detail quality that one rarely sees anymore and in my opinion is reason enough to hire Hang. She is professional, caring, and an exceptional tour operator who deserves your business. We will use Hang again when we return, no questions asked!

5:56 PM
Hi Ronal, Susie and family,

Thank you so much for your message. SilkStar Holidays is so glad to know you and your family are please with our service.

I personally thanks to your kind words and I am glad I am able to help you and your family when you need.

We are looking forward to meeting you again in the near future

Happy 2020! Happy New Decade to you and your family!

Hang and SilkStar Holidays Team

by katherine nguyen on SilkStar Holidays

Dear Chi Hang,
We are very happy to report that we had a wonderful tour in Myanmar. Your team members, including the drivers were fantastic! The guide in each city was knowledgeable, wonderfully accommodating and impeccable service. They knew the local restaurants well. Thus, we thoroughly enjoyed variety of delicious Myanmar food in each city.

The guide, Mr. Myat Min The and driver in Yangon were our first introduction to the people of Myanmar. They were sincere, kind and courteous. They also were flexible to accommodate our requests.

The guide in Mandalay, Mr. Win (aka Htoowin Myat Naug), worked hard to keep us on schedule, so we can make it to the Monk's school to partake in the offering to the 1,000+ monks.

Based on our request, the guide in Bagan, Miss Mint Naig, happily took us to a Monastic school for the children. We were able to donate some sweets for the children.

I'd like to suggest for your company to offer the clients 2 choices in their lodging. For example, a 3 star hotel would be $amount and a 4/5 star hotel would be $amount. Thus, when we choose a hotel based on our budget, we already have an idea in our mind what kind of accommodation it can be. Given, not all stars are created equal!

We sincerely thank you, Chi Hang, for the high quality of your service. We were pleasantly surprised when you personally called and checked in with us, even though you were in another country!

We equally touched when you and your Yangon guide called and visited the meditation center to ensure that we would get accepted.

I'd highly recommend your company for tours because I felt worry-free and very well taken care of during my tour in Myanmar. I can vouch that Silk Star Holiday's tag line, "Quality first - Business follows" is true!

Katherine

Testimony from Chanh Pham,

Hi Hang,
I second Katherine's input and was very pleased with the service as well as your personal touch/care as Katherine indicated above. I'd would recommend utilize the e-scooter as a tour way for Bagan instead of car. (It's economical and put visitor more in touch with the locals, may be more logistical that you have to deal with, but an edge in this market).

Chanh

Dear Katherine and anh Chanh Pham,

Thank you so much for your kind words, your thoughts and opinions about your time in Myanmar. I value your feedback very highly and use it to improve our service. I have taken note to give more hotel options for your consideration and to mention the e-scooter for some adventure visitors, I like your suggestions and enjoyed following up your footsteps on your posts with very interesting images and information you shared during your trip.

On behalf our team, many thanks for travelling with SilkStar Holidays - we enjoyed working with you. Our good wishes go with you – we are looking forward to welcoming you again.

Hang and SilkStar Holidays Team

by Trisha Ho on SilkStar Holidays

Ms. Hang is extremely detailed and hands on. She helped arrange our trip from Nha Trang to Muoi Ne, to Hanoi and Sapa. The entire travel experience was stress free and enjoyable. We are planning a family reunion to Vietnam next year and will definitely contact Ms. Hang again for future bookings.

Hi Trisha,

Thank you so much for your kind words.

We are glad you enjoyed the trip with us.

We are looking forward to welcoming you back in the near future.

Warmest regards,

Hang and SilkStar Holidays Team

by khiem & trisha on SilkStar Holidays

Thank you Hang and the Silkstar team for a memorable trip. We appreciate the detailed planning and logistics to make our multi cities stops in Vietnam smooth and worried free. Your personal attention checking in at every stop and greeting us upon arrival anđ departure is much appreciated. We will be back. Thanks again;-))

Hi Khiem and Trisha,

Thank you so much for your kind words.

We are glad you enjoyed traveling with SilkStar Holidays

We are looking forward to welcoming you back in the near future.

Warmest regards,

Hang and SilkStar Holidays Team

by Phi Dang on SilkStar Holidays

Good Services!!

Thank you so much Phi 🙂

Hang and SilkStar Holidays Team